All services purchased from TCR SPORT LAB must be preceded by the applicant acknowledging, by way of completing a TCR Consent Form and PAR-Q form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of TCR Sport Lab and acknowledges that these rules and regulations may change without notice. Furthermore, all applicants release TCR SPORT LAB, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract.
To register or purchase from the TCR SPORT LAB online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.
All coaching packages require a six month commitment. The startup package is required for all new clients or anyone who has not received coaching from TCR Sport Lab for 12 months. Payment can be made up front or monthly, on the first 1st of every month, automatically debited from the clients chosen method of payment. Termination of coaching services if terminated before the mandatory six months requires one month written notice. If one months notice is not received the client will be charged for the following month.
Pre-paid classes are non-refundable.
If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us 14 days prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
Please note: Service credits are valid for 30 days only!
If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
There are no refunds on coaching services.
Maybe returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
Products which are defective or damaged upon receipt may be returned immediately for exchange.
Customers are responsible for all shipping charges on exchanges or refunds.